A CRM for Plastic Surgery Practices Where Patients Take Their Time
Patients research for weeks or months before they book surgery. CEAREM answers every enquiry in seconds, books the consultation and keeps following up, so the patient who’s ready in spring remembers who replied in winter.
Where Plastic Surgery Practices Usually Lose Patients
Slow Replies to Enquiries
Patients contact several surgeons at once. An instant text with consultation times puts you first in line.
AIConsultations That Never Turn into Surgery
Most patients don’t decide on the day. A paced follow-up over the following weeks keeps the conversation going until they’re ready.
Workflows & AutomationsReviews That Don’t Reflect the Results
A review request timed for after recovery reaches patients when they’re happiest with the outcome.
Reputation ManagementHow It Runs
A Typical Client Journey in CEAREM
Every step below runs automatically once your account is set up.
- Enquiry from your website or an adThey get a text with consultation times within seconds.
- Intake formThey tell you which procedure they’re considering before the call.
- Consultation bookedA deposit secures the slot, with reminders before it.
- After the consultationYour quote is followed up by text and email over the following weeks, and stops as soon as they reply.
- Surgery bookedPre-op reminders go out with the instructions your team writes.
- RecoveryPost-op check-in reminders, so no follow-up visit is missed.
- Review requestSent once recovery is well underway, with one gentle reminder.
Features You’ll Use Most
- Forms & SurveysForms, quizzes and surveys that create contacts and start follow-up.
- BookingOnline booking with confirmations and reminders that cut no-shows.
- Workflows & AutomationsVisual workflows that follow up, remind and update records for you.
- EmailCampaigns, automated sequences and two-way email in one place.
- Payments & InvoicingInvoices, text-to-pay links, deposits and subscriptions, tied to each customer.
- Reputation ManagementAsk for reviews automatically and reply to them from one place.
What We Set Up for Your Practice
Enquiry Forms by Procedure
Separate forms or questions for each procedure, so coordinators know what a patient wants before they call.
Consultation Booking and Deposits
Booking pages for in-person and virtual consultations, with the deposit rules you choose.
Follow-Up for Undecided Patients
A paced sequence of texts and emails over weeks or months that stops when the patient replies or books.
Pre-Op and Post-Op Reminders
Timed reminders that carry your team’s own instructions, written by your practice.
A Shared Coordinator Inbox
Texts, emails and chats from every patient in one place, so any coordinator can pick up a conversation.
Review Requests After Recovery
Timed for when patients are past the hardest part of recovery, not the day after surgery.
Questions
Is CEAREM HIPAA compliant?
It can be, with the HIPAA Mode add-on for $99/month. We switch on the platform’s HIPAA mode for your account and sign a Business Associate Agreement (BAA) with your practice. Compliance also depends on how your team uses it, so we set up your messages and forms with you. What the HIPAA add-on includes.
Does follow-up stop when a patient decides?
Yes. Sequences stop when a patient replies, books or tells you they’ve chosen not to go ahead, so nobody gets chased after they’ve answered.
Can it work alongside my practice management software?
Yes. CEAREM handles enquiries, follow-up, reminders and reviews. Charting stays in your clinical system, and on the demo call we decide which system holds the calendar.
Bring Us Your Leads. We’ll Handle the Follow-Up.
A short call with the person who would build your account. No obligation, no sales script. You’ll leave knowing what we’d set up, what it costs and how long it takes.