A CRM for Med Spas and Aesthetic Clinics
Your ads bring in leads. CEAREM makes sure they’re answered in seconds, booked into a consultation and brought back when their next treatment is due. Most of the 200+ businesses we’ve onboarded are med spas, so this is the setup we know best.
Where Med Spas Usually Lose Clients
Slow Replies to Ad Leads
A lead from Instagram at 9 pm is cold by morning. CEAREM texts back within seconds and can book the consultation itself.
AIConsultation No-Shows
Deposits at booking and text reminders give people a reason to show up, and an easy way to reschedule instead.
BookingOne-and-Done Clients
Rebooking reminders timed to each treatment bring clients back when they’re due, not when they remember.
Workflows & AutomationsToo Few Reviews
Review requests after each visit build the Google rating new clients check first.
Reputation ManagementHow It Runs
A Typical Client Journey in CEAREM
Every step below runs automatically once your account is set up.
- Instagram or Facebook lead formThe lead lands in CEAREM with the campaign attached.
- Instant textThey get consultation times within seconds.
- Consultation bookedA deposit secures the slot.
- RemindersThe day before and the morning of the appointment.
- Treatment and paymentRecorded on the client’s timeline.
- Review requestSent after the visit, with one gentle reminder.
- Rebooking reminderTimed to when their next treatment is due.
- Birthday offerAn automatic message on their birthday.
Features You’ll Use Most
- AIAI that answers chats and calls, books appointments and writes content.
- BookingOnline booking with confirmations and reminders that cut no-shows.
- Payments & InvoicingInvoices, text-to-pay links, deposits and subscriptions, tied to each customer.
- Workflows & AutomationsVisual workflows that follow up, remind and update records for you.
- Reputation ManagementAsk for reviews automatically and reply to them from one place.
- Social PlannerPlan and schedule posts for every social account in one calendar.
What We Set Up for Your Med Spa
Meta Lead Ads Connected
Facebook and Instagram lead forms flow into CEAREM with the campaign name, and each lead gets a text within seconds.
Consultation Types and Deposits
Each consultation type gets its own length, booking page and deposit rule, so the slot is paid for before it’s held.
Reminder Schedule
Confirmations at booking, then reminders the day before and the morning of, each with a link to reschedule.
Rebooking by Treatment
Each treatment gets its own rebooking reminder, timed to when clients are usually due again.
Memberships and Packages
Recurring payments for memberships, and reminders when package sessions are still unused.
Marketing Kept Separate
Marketing texts only go to people who opted in, and stay free of treatment details. We set up the opt-in wording for you.
Rebooking Reminders, Timed per Treatment
Common starting points we set up. Your providers decide the real timing for each treatment, and we change it whenever you like.
Neurotoxin Injections
About 3 months after the last appointment.
Dermal Fillers
Around 6 to 12 months, depending on the product and area.
Laser Hair Removal
Between sessions in a series, then a top-up check later.
Facials and Peels
Every 4 to 6 weeks for clients on a regular plan.
Microneedling
Between sessions in a series, then a maintenance reminder.
Lapsed Clients
A friendly check-in when someone hasn’t booked in a few months.
Who It’s For
Med Spas
Answer ad leads in seconds, take deposits on consultations and remind clients when it’s time to rebook.
Plastic Surgeons
Long decisions need patient follow-up. Nurture consultation leads with timed texts and emails, all on one record.
Dermatologists
Fill the schedule with online booking, cut no-shows with reminders and collect reviews after each visit.
Dentists
Recall reminders, online booking and review requests, without adding work for the front desk.
Life Coaches & Psychologists
Online booking for sessions and discovery calls, reminders and payment plans, with fewer calls spent on scheduling.
Guides for Med Spas & Aesthetic Clinics
How to Reduce No-Shows at a Med Spa
Deposits, a clear cancellation policy, reminders at the right times and easy rescheduling, explained step by step.
How to Follow Up with Med Spa Leads from Facebook and Instagram Ads
How fast to reply, what to text, when to follow up and how to stay within texting rules, step by step.
Questions
Can it work alongside my practice management or EMR software?
Yes. Many med spas keep their existing software for charting and point of sale and use CEAREM for leads, texting, follow-up and reviews. On the demo call we look at what you use and decide which system holds the calendar, so bookings never clash.
Is CEAREM HIPAA compliant?
It can be, with the HIPAA Mode add-on for $99/month. We switch on the platform’s HIPAA mode for your account and sign a Business Associate Agreement (BAA) with your practice. Compliance also depends on how your team uses it, so we set up your messages and forms with you. What the HIPAA add-on includes.
Can it connect to my Meta lead ads?
Yes. Facebook and Instagram lead forms flow straight into CEAREM and can trigger an instant text.
Can I take deposits for consultations?
Yes, on the Serious and Scale plans, through Stripe or another supported processor.
Bring Us Your Leads. We’ll Handle the Follow-Up.
A short call with the person who would build your account. No obligation, no sales script. You’ll leave knowing what we’d set up, what it costs and how long it takes.